cricxo Terms and Conditions

General Provisions and Basis of Agreement

cricxo is a trusted online casino and betting platform in Bangladesh. These terms and conditions ("Terms") form a legal agreement between cricxo ("Platform", "we", "our") and each user of this website ("you", "member").

By accessing the cricxo website, registering, or using the platform in any way, you are considered to have unconditionally accepted all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

In addition to these Terms, the cricxo Privacy Policy and Responsible Gaming Policy are considered an integral part of this agreement.

Account Registration and Use

2.1 Registration Requirements

To open an account at cricxo, you must meet the following conditions:

• You must be 21 years of age or older.
• You must provide accurate and complete personal information.
• Only one account is permitted per person.
• Operating multiple accounts from the same device or IP address is prohibited.
• Information provided at registration must be kept up to date at all times.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Sharing this information with any third party is strictly prohibited. Any unauthorised access to your account must be reported to our support team immediately.

Age Verification and Identity Confirmation

Only individuals aged 21 or older may open an account and play games at cricxo. This is an essential part of our responsible gaming policy.

3.1 KYC (Know Your Customer) Process

We may request the following documents at any time for age and identity verification:

• A copy of your National Identity Card (NID) or passport.
• Proof of current address (such as a utility bill or bank statement).
• Proof of ownership of the payment method.

We reserve the right to temporarily suspend withdrawals until verification is complete. If false information is provided, the account will be closed immediately and any bonuses received will be cancelled.

Deposits and Withdrawals

4.1 Deposits

We support the following methods for depositing funds at cricxo: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount across all methods is ৳200.

• The minimum deposit amount is ৳200.
• Deposited funds are generally credited to your account instantly.
• The deposit method and the account must belong to the same person.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawals

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳500.
• Successful withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals may be delayed if account verification (KYC) has not been completed.
• Withdrawals may be restricted until the wagering requirement on any active bonus has been met.

Withdrawals may be delayed due to technical issues or security checks. In such cases, please contact our support team.

Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000; or depositing ৳12,000 earns the maximum ৳5,000 bonus for a total balance of ৳17,000.

5.2 Wagering Requirements

Wagering requirements must be met before a bonus can be withdrawn. The welcome bonus requires 20x wagering. This means that for a ৳1,000 bonus, a total of ৳20,000 must be wagered before withdrawal.

• There will be a set time limit for completing the wagering requirement.
• Certain games or bet types may not count towards the wagering requirement.
• Bonus balance cannot be withdrawn directly.
• Each promotion may have its own specific terms.

5.3 VIP Program

Regular players can join our VIP program, which has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers weekly cashback — ranging from 0.3% at Bronze to 1.5% at Diamond.

Gaming Rules

All members must follow the gaming rules below while playing at cricxo:

6.1 General Gaming Rules

• Each game has its own rules and betting limits — please make sure you are familiar with them before playing.
• If a round is incomplete due to a technical fault, the last confirmed state will apply.
• If you notice any irregularity in a game outcome, please notify the support team immediately.
• All our games are operated by a server-side Random Number Generator (RNG).

6.2 Cricket and Sports Betting

In sports betting, if an event is cancelled or abandoned, the stake is generally refunded. Any attempt at match fixing or gaining an unfair advantage is strictly prohibited and may result in account closure.

Prohibited Activities

The following activities are strictly prohibited at cricxo:

• Operating multiple accounts on behalf of the same person.
• Placing bets in a strategic or artificial manner to fulfil bonus requirements (bonus abuse).
• Using automated bots, scripts or software to play games.
• Using or attempting to steal another user's account credentials.
• Exploiting any technical flaw in the platform dishonestly.
• Using this platform for money laundering or any illegal financial activity.
• Registering under a false identity or using another person's identity.
• Harassing, threatening or disrespecting other members.

Account Suspension and Closure

8.1 cricxo's Rights

cricxo reserves the right to temporarily suspend or permanently close any account at any time and for any reason, particularly in the event of a breach of these Terms.

8.2 Voluntary Closure

If you wish to close your account yourself, you may submit a request through our 24/7 live chat support. Any valid withdrawable balance will be returned before the account is closed.

• As part of responsible gaming, members may apply for self-exclusion or a break for a specified period.
• For more information, visit our Responsible Gaming page.

Limitation of Liability

To the maximum extent permitted by applicable law, cricxo will not be liable for the following:

• Loss of a game session due to internet disconnection or technical issues.
• Delays or errors by third-party payment providers (bKash, Nagad, Rocket, etc.).
• Unauthorised use of an account due to the user's own negligence.
• Force majeure events such as natural disasters, government restrictions and similar circumstances.

Privacy Policy

We give the highest priority to protecting your personal information. Your name, address, financial information and gaming history are kept strictly confidential. Information is not shared with third parties — it may only be shared with regulatory authorities where required by law or to prevent fraud.

For full details of our data protection policy, please visit our Privacy Policy page.

Terms & Conditions Changes and Amendments

cricxo reserves the right to change or amend these terms and conditions at any time. For significant changes, we will try to send a notice to the registered email. However, it is each member's responsibility to visit this page regularly and stay informed about the updated terms and conditions.

Continuing to use the platform after updated terms and conditions are published will be considered as your acceptance of the new terms and conditions.

Dispute Resolution

If any member feels that cricxo has not acted fairly in any matter, please contact our support team directly first.

12.1 Complaint Submission Process

• Contact support directly through live chat.
• Write in detail and send it to us by email.
• We will try to respond within 7 business days of receiving the complaint.

Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 live chat support in Bengali — chat with us directly at any time.
• Email: [email protected]

Our support team is always ready to assist in Bengali. Visit the relevant pages to learn more about us or view our Frequently Asked Questions (FAQ).