cricxo Privacy Policy

Introduction and Overview

cricxo ("we", "us", or "platform") operates a secure and reliable online casino and betting platform for players in Bangladesh. We take the privacy of our users' ("you", "your") personal information very seriously.

This privacy policy describes what types of information cricxo collects, how that information is used and stored, and under what circumstances it may be shared with third parties. This policy applies to our website https://cricxo.cam and all services offered under it.

By using our platform, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

Information Collection

cricxo may collect information from you in various situations. The types of information collected are described in detail below.

2.1 Information You Provide

During registration, login, or when filling out any form, you may provide us with the following information:

• Full name and date of birth
• Valid email address
• Mobile number (linked to a bKash, Nagad, or Rocket account)
• Documents required for identity verification (copy of national ID card or passport)
• Payment information (mobile banking number or bank account details)
• Messages sent to support and records of communication

2.2 Automatically Collected Information

When you use cricxo, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Time and date of website access
• List of pages visited and time spent on them
• Referral source (which link you came from)
• Gaming activity logs, bet amounts, and transaction history

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may in some cases receive limited information about you from trusted third-party services. Applicable laws and regulations are strictly followed in such cases.

Purpose of Using Information

cricxo uses your information only for lawful and transparent purposes, as follows:

3.1 Account Management and Service Delivery

• Registration, verification, and maintenance of your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers)
• Managing bonuses, promotions, and VIP benefits
• Managing gaming activity and maintaining records of results

3.2 Ensuring Security and Compliance

• Identity verification (Know Your Customer / KYC process)
• Prevention of fraud, manipulation, and money laundering
• Enforcing responsible gaming policy and ensuring the 21+ age requirement
• Detecting unauthorized access to accounts

3.3 Communication and Support

• Providing support via live chat and email
• Sending important account-related notifications
• Communicating promotional offers where applicable (you can opt out at any time)

3.4 Service Improvement

We analyze your usage patterns and feedback to improve the platform's interface, game selection, and overall experience. This analysis is generally conducted on the basis of aggregated and anonymized data.

Sharing Information with Third Parties

cricxo never sells your personal information or transfers it for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:

4.1 Service Provider Partners

Trusted technology and payment service providers engaged to operate our platform may have access to limited information necessary for their work. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide information in order to comply with a valid court order, a lawful request from a government authority, or applicable law. Where legally possible, we will endeavor to notify you in such cases.

4.3 Fraud Prevention

Limited information may be shared with relevant regulatory bodies or security services for the purpose of preventing money laundering, fraud, or any other unlawful activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring involving cricxo, your information may be transferred to the new entity. The terms of this privacy policy will be maintained in such cases.

Information Storage and Security

5.1 Technical Security Measures

To protect your information, cricxo applies industry-standard technical measures:

• Data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in an encrypted state
• Regular security audits and risk assessments are conducted
• Round-the-clock monitoring is in place to detect unauthorized access
• Employee access to data is limited to the minimum necessary

5.2 Data Retention Period

Your personal information will be retained for as long as necessary:

• To provide the service while your account remains active
• To meet legal and regulatory obligations (generally a minimum of five years after account closure)
• To handle any dispute resolution or legal claims

Once the defined retention period ends, your information will be securely deleted or anonymized.

5.3 Response to Data Breaches

In the event of a data breach, we will notify affected users and the relevant authorities as soon as possible and in accordance with applicable law.

Cookies and Tracking

cricxo uses cookies and similar tracking technologies to improve the website experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform — maintaining login sessions, security verification, and so on. The platform cannot function properly without these.
• Functionality Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to analyze site visit statistics and usage patterns, helping us improve our service.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt many functions of the platform. Cookie management options are available in the settings menu of all major browsers (Chrome, Firefox, Safari, Edge).

Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right to Access Information

You can find out at any time what information we hold about you, why we hold it, and where it is being used. We will provide you with full details within a reasonable time after receiving your request.

7.2 Right to Correction

If any information stored in your profile is incomplete or incorrect, you may request a correction. Upon submission of the required identity verification documents, we will make the correction as quickly as possible.

7.3 Right to Deletion

Where there are no legal or regulatory obligations, you may request deletion of your information. Information that must legally be retained after account closure will be excluded; the rest will be deleted within the defined period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, if you dispute the accuracy of the information or believe the processing is unlawful.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may opt out at any time by informing our support team. However, important account-related notifications (transaction confirmations, security alerts) cannot be turned off.

Privacy of Minors

cricxo is a 21+ platform. Our services are intended only for those aged 21 or above. We do not knowingly collect, store, or use the information of anyone under the age of 21.

We take various measures to verify age at the time of registration. If a minor has registered by any means and this comes to our attention, that account will be closed immediately and the collected information will be deleted.

If you become aware that a minor has created an account on our platform, please contact us immediately. We are committed to responsible gaming and place the protection of minors at the highest priority.

Policy Changes

This privacy policy may be updated from time to time. Amendments may be made due to changes in our services, the adoption of new technologies, or legal requirements.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email if we consider it necessary
• Announce the changes through a public notice on the platform

Continuing to use our platform after any changes will indicate that you have accepted the updated policy. We therefore encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available in Bengali

We try to handle every request as quickly as possible. For requests related to personal information, identity verification may be required.

More information about cricxo can be found on our About Us page. We also encourage you to read our Terms & Conditions and Responsible Gaming pages.